Strategic Plan 2024-2026 | SKCTC

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Strategic Plan 2024-2026

MISSION: The enduring purpose of SKCTC is to enhance our students’ lives and the lives of the people of our region through the transformative impact of education, service, career, and workforce training.

 

Goal 1: Raise the level of educational attainment in Southeast Kentucky
Objective
1.A Matriculation: Increase the matriculation rates of dual credit students who enroll at SKCTC after graduating from high school.

 

Metric
Increase by 1% from 35% to 36%
Strategies 
  1. Regular Monitoring and Evaluation
  2. Professional Development for Educators
    1. Provide Training for high school teachers on SKCTC curricular and college readiness to better prepare students for transition.
  3. Enhance Student Engagement and Support
    1. Create tailored orientation sessions for dual credit students transitioning to SKCTC, focusing on resources, academic support, and career pathways.
  4. Strengthen Partnerships with Secondary Schools
    1. Develop collaborative agreements with high schools to streamline communication about SKCTC offerings and dual credit opportunities.
    2. Schedule regular meetings with high school counselors and administrators to ensure they are well-informed about SKCTC programs.
Objective
1.B Experiential Learning: Increase the number of students engaged in experiential learning
Metric
Increase by an average of 1% each year from 84.4% to 87.1%
Strategies
  1. Design and implement programs to get more students into internships, apprenticeships, co-ops, and job shadowing.
  2. Promote Credit-for-Prior-Learning assessment opportunities.
  3. Develop Competency Based Education in Technical Programs.
Objective
1.C Retention: Increase fall-to-fall retention rates for full-time credential-seeking students.
Metric

First-time: Increase by an average of 1% each year from 72% to 74%

Overall: Increase by an average of 1% each year from 45% to 47%

Strategies
  1. Tracking and Intervening Early
    1. Monitor Starfish closely and act daily on information gained from Starfish.
  2. Comprehensive Orientation Programs
  3. Revamp Career Pathways
  4. Financial Support and Literacy
    1. Increase awareness of financial aid options, scholarships, and emergency funds to help alleviate financial barriers.
    2. Offer workshops on budgeting and financial planning to empower students in managing their finances.
  5. Academic Support Services
    1. Expand tutoring services and academic workshops to provide additional support in challenging subjects; move tutoring to Student Services.
Objective
1.D Licensure Pass Rates: Increase student licensure pass rates for allied health programs
Metric
Exceed the KCTCS average of 85% (2023-24) and increase 3-year weighted average by 1% annually
Strategies
  1. Commit resources to increase faculty time with students.
  2. Bring in graduates to mentor students.
  3. Increase the prep classes for licensure and certifications.
  4. Require additional remediation for program students leading up to their certification exams.
  5. Provide additional resources to purchase certification test study guides for students in programs that are underperforming on licensure exam pass rates
Objective
1.E Credentials: Increase the number of credentials awarded to students in AA, AS, AAS, Diploma, and certficates
Metric

Increase by 1% each year

1,375 (2023-24)
1,390 (2024-25)
1,410 (2025-26)

Strategies
  1. Make data-informed decisions regarding current and new high-demand program offerings that respond to student, community, and industry needs.
  2. Promote stackable credentials to students.
  3. Work with Program Coordinators to ensure students apply for credentials.
  4. Collaborate with Student Services (Registrars) to ensure the process is streamlined for all students.
Objective
1.F Career Services: Increase career services with a comprehensive service model cooridinated by workforce and academic departments
Metric
Usage statistics and outcomes (e.g., job placements); feedback from students and employers to refine services 
Strategies
  1. Offer one-on-one career advising and counseling sessions.
  2. Plan regular workshops on resume writing, portfolios, interviewing skills, soft skills, applying for internships, and job search strategies.
  3. Organize job fairs and networking events that connect students with potential employers.
  4. Build partnerships and industry connections with local businesses and organizations to create internship and job placement opportunities.
  5. Implement a career services digital platform for job postings, resumes, and virtual advising.
  6. Provide access to online resources for resumes building, interview preparation, and career assessment.
  7. Invest in professional development for training for staff on current employment trends, counseling techniques, and technology tools.
Objective
1.G Integrated Student Service Model: Establish an integrated student service model on all six campuses where students can access student services in one location with all staff trained to assist, reducing the need to navigate to multiple offices
Metric
Feedback via surveys, focus groups, welcome events and info sessions
Strategies
  1. Cross-training staff to handle inquiries and tasks from all SA areas so they can assist students comprehensively.
  2. Encourage collaboration from all SA departments to work together and share information, creating a more cohesive service experience.
  3. Implement training the trainer sessions for staff to be trained in all SA PeopleSoft software to reduce redundancy.
  4. Create a virtual SA access portal.
  5. Create clear signage and informational materials that outline available services and how to access them.
  6. Create a case management system to track student interactions and needs, ensuring personalized follow-up and support.
  7. Provide regular updates to keep students informed about changes to processes, deadlines, available resources through emails, texts, social media and newsletters.

GOAL 2: Invest in human, physical, and operational infrastructure to promote long-term sustainability.

Objective 
2.A Employment Strength: Attract, develop, amd retain the faculty and staff needed to provide quality programs and support services.
Metric
Achieve a 2% increase in employee retention, from 88% to 90%
Strategies
  1. Enhance Professional Development: Offer regular training and growth opportunities tailored to employee roles, increasing job satisfaction, retention, and service to students and constituents.
  2. Implement Recognition Programs: Acknowledge accomplishments and milestones, fostering a positive work environment that values contributions.
  3. Conduct Exit and Stay Interviews: Use feedback from current and departing employees to identify retention challenges and improve workplace policies.
  4. Improve Internal Communication: Develop and implement an internal communication plan with intentional channels and means of supporting a positive and fluid communication climate across all campuses.
  5. Maintain a Secure Environment: Increase safety preparedness training for employees and enhance risk management processes and services.
Objective
2.B Resource Acquisition: Increase resource acquisition through grants, gifts, capital campaign, and tuition revenue to support institutional growth and resilience.
Metric

Achieve a 6% increase in total revenue

Increase annual grant revenue from $1.2 to
$1.5 million

Increase annual gifts from $275,000 to $300,000

Increase annual donor engagement from 1,024 to 1,500 donors

Strategies
  1. Expand High-Demand Programs: Introduce flexible, short-term, and online programs to attract more students.
  2. Strengthen Grant Acquisition: Establish a grant committee, prioritize high-impact grants, provide training for staff and faculty, and form partnerships for joint applications.
  3. Increase Donor Engagement: Implement a donor relations/stewardship plan with targeted campaigns and solicitation strategies, build alumni and community relations, and offer naming rights for programs and scholarships.
  4. Prepare for Capital Campaign: Strengthen the Advancement, Foundation, and Institutional capacity to effectively launch a capital campaign by 2027.
Objective
2.C Visibility & Recognition: Improve the prominence and visibility of SKCTC within our service area and Commonwealth illustrating that SKCTC is relevant, responsive, and transformative to our stakeholders.
Metric

Increase social media impressions 6% from 321,800 to 341,398

Increase page views 5% from 925K to 971K

Increase total users 5% from 88K to 92.5K

Strategies
  1. Develop Targeted Content: Launch campaigns that highlight SKCTC’s impact on the community through success stories and partnerships, using engaging visuals across social media and newsletters.
  2. Engage Actively with the Community: Share impactful success stories to encourage community involvement. Respond to followers and highlight testimonials from alumni and local partners to showcase SKCTC’s influence.
  3. Implement Community Outreach: Partner with local media and organizations to co-promote SKCTC’s impact, sharing stories and hosting events to strengthen community ties.
  4. Web Traffic: Increase social referrals by leveraging organic social media posts to drive traffic to website, perform a content and structure audit to improve user experience, and incorporate more call-to-action and RFI to promote lead generation.
  5. Paid Social: Update ad creative to more current and engaging ad content and develop strategy for branding and program-specific campaigns.

GOAL 3: Strengthen the alignment of industry partnerships and college offerings to build a sustainable workforce pipeline.

Objective
3.A Partnerships: Increase partnerships with local businesses, industry, and employers to enhance educational opportunities, align training programs with workforce needs, and increase employment prospects for students.
Metric 

Establish partnerships with 5 local organizations to increase from 68 to 73

Cohost 3 community events or workshops
Strategies
  1. Align Education with Workforce Needs: Tailor programs to meet current workforce demands to ensure that students graduate with skills that are directly relevant to available jobs, increasing their employability and closing skills gaps in the local economy.
  2. Expand Student Opportunities: Provide students with hands-on learning experiences such as internships, apprenticeships, and mentorships in industry specific occupations such as allied health and manufacturing. These experiences are invaluable for career preparation to build professional networks that can lead to employment.
  3. Strengthen Relationships with Recovery and Re-entry centers: Create a referral network to increase access to training for the recovery and re-entry populations.  Enhance and incorporate the CLIMB career pathway initiative into the Adult Peer Support Specialist program.
  4. Boost Economic Development: Preparing a skilled workforce will play a significant role in attracting and retaining businesses in the region.
  5. Enhance Access to Education: Broaden access to education for nontraditional, low-income, or underserved students who might otherwise face barriers to attending college.
  6. Support Community Needs: Coordinate with partners on initiatives such as community health, cultural events, or literacy programs to make a meaningful difference beyond just education, supporting community well-being and cohesion.

 

Objective
3.B Program/Credential Relevancy Review & Realignment: Create a workforce pipeline that benefits both students--by making them career-ready--and employers--by providing them with skilled, job ready candidates tailored to their specific needs.
Metric
Increase from 107 to 117 companies served
Strategies
  1. Curriculum development: Employers provide input to shape courses and programs that reflect current industry standards and skill requirements.
  2. Work-based learning opportunities: Employers offer internships, apprenticeships, and job-shadowing experiences, giving students hands-on training in their fields.
  3. Guest lectures and mentorship: Industry professionals participate as guest speakers or mentors, sharing insights and guidance with students.
  4. Job placement and recruitment: Employers collaborate with the college to recruit graduates, participate in job fairs, and support job placement initiatives.
  5. Joint research and innovation projects: Employers partner with faculty and students on research and development projects relevant to the industry.
Objective
3.C Competecy-Based Education: Gain buy-in from two technical program faculty to design and implement a curriculum that focuses on students' acquisition and demonstration of specific skills and competencies essential to technical fields.
Metric
Increase from 0 to 2
Strategies
  1. Emphasize the Alignment with Industry Needs: Show how CBE directly meets employer demands by producing graduates with specific, measurable skills that are valuable in the job market.
  2. Highlight Student Success and Job Placement Rates: Present data from CBE programs at other institutions that show improved job placement, faster time to employment, or higher employer satisfaction.
  3. Address Flexibility and Personalization for Students: Explain that CBE allows students to progress at their own pace, making it ideal for nontraditional or returning students who have prior experience and want to advance quickly.
  4. Promote Faculty as Key Designers of Competency Frameworks: Involve faculty in the competency development process, giving them ownership and the chance to use their expertise to design relevant competencies and assessments.
  5. Provide Support for Developing CBE Materials: Offer resources, professional development, and time for faculty to transition to a CBE model, reducing the workload burden.
  6. Encourage Incremental Implementation: Suggest piloting CBE in a single course or a specific competency area to allow faculty to test the approach before a full rollout.
Objective
3.D Workforce Training & Skilled Talent: Expand workforce training to increase the number of skilled talent to meet employer and economic development needs
Metric

Increase enrollment in existing training programs by 1% from 3068 to 3099

Develop 3 new training programs

Increase employer participation in Handshake by 10 employers

Increase marketing for Education First Employers to recruit 3 new businesses

Stategies
  1. Awareness of Business and Industry Needs: Collaborate with business and industry groups to align training programs with real-world skills in demand. Create a platform for employers to share their workforce needs and collaborate on training solutions.  Conduct needs assessments to identify skills gaps.  Implement surveys/interviews with businesses post-training to evaluate satisfaction and skill applicability. Customized programs or industry certifications can attract more participants by ensuring that the training leads directly to career opportunities and employee development.
  2. New Programming: Develop in collaboration with academics, CDL, Lineman, and a pathway in Renewable Energy.  Work with re-entry and recovery populations to define career pathways toward certifications and credentials. Continue researching grant opportunities for new programs and training opportunities.
  3. Flexible Training Options: Provide diverse training formats, such as online courses, evening classes, and hybrid models. Flexibility in scheduling and delivery mode makes it easier for working professionals to participate, which can lead to higher enrollment.
  4. Financial Assistance to Companies for Incumbent Workers: Enhance awareness of the KCTCS TRAINS program to aid companies in upskilling their employees.  Look for scholarships, grants, or employer-sponsored financial assistance to reduce the cost barrier for students.
  5. Strengthen Employer Engagement:  Develop a structured employer engagement and student career services programs that includes regular check-ins and feedback sessions.  Develop awareness campaign of the career services platform Handshake.  Enhance marketing campaign of Education First Employers.